WebSupport - Perl - Customer Support scripts review, download and demo at Scripts20.com

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WebSupport - Perl - Customer Support

Name	WebSupport
Version	1.1pre
Author	WebSupport
Cost	Free/US $100
Operating System	Unix, NT
Category	Perl / Customer Support
HomePage Address	Click to Visit
Download Link	Click to Download
No. of hits	10
This is a CGI customer support script designed specifically for web hosting companies. In this a client is issued a ticket for each request. The request gets written to a database and the user is able to track its progress at any stage. The administrator of the system can view the request at any stage and can edit it if required.

Top Perl scripts

1).   Website Supporter This CGI application is designed to provide customer support. It generates a unique ticket number for each request and allows customers to track the progress. This allows the webmaster to efficiently handle these requests by rating them by priority, date etc.
2).   csLiveSupport This is a customer support application which is live and allows you to interact with your customers in real time. The visitors to your website can contact you using only their web browser alone. Uses HTTP Protocol. It is a Browser-based chat, no client software to be installed.
3).   PopService This offers you the facility to provide real time customer service to the users of your site. The customers can directly seek answers to product or billing questions and also offers a leave message option in case you are either busy or out of office.
4).   Web Dev Live Support This is a customer support system with which you will be able to serve your customers requests instantly by chatting with the customers directly and increase your sales.
5).   OTRS This open source OTRS facilitates email management and is feature rich so as to manage telephone calls and email of customers. This enables all related departments to respond speedily to all requests.
6).   Live Advisor This script allows you to chat with visitors on your website. Its salient feature is that it runs in the background and has auto chat window pop ups with audio alerts. This ensures that the administrator always gets notified when ever a new chat session commences.
7).   SuperDesk This script helps the websites� staff to manage requests from the users in a controlled and organized manner. Can manage support for the requests made via email. Any number of email addresses can be attached to super desk. It is controlled by an integrated Control Panel.

New Perl scripts

1).   Ox-Support This is a feature rich help desk system with a browser based administration control, built in FAQ system, easy ticket and user management system and much more.
2).   @1 Helpdesk XP This is a powerful help desk system coded in Perl and requires MySQL for storing all the information. It can handle thousands of tickets without any slow down in performance. An online demo for users and administrators is available on the website.
3).   Live Advisor This script allows you to chat with visitors on your website. Its salient feature is that it runs in the background and has auto chat window pop ups with audio alerts. This ensures that the administrator always gets notified when ever a new chat session commences.
4).   Active Stats The script is ideal for sales oriented sites and allows the webmasters to interact with their visitors in real time. This allows you to chat with the clients, view stats, ascertain which sites are they coming from, are they repeat visitors or new and many more.
5).   WebSupport This is a customer support script designed specifically for web hosting companies in which a client is issued a ticket for each request. The user has complete control over the ticket and can access the status at any time.
6).   rEmindZ rEmindZ is a simple and easy to use Perl based script which sends email automatically to the clients seven days before their payment due date.
7).   Simple Support This is a application to track and provide tech support requests. Some of its salient features are does not require any software to be installed, can be accessed from any location, the look and feel can be customized supports unlimited customers and much more.

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